Our Services

Learn more about the great products and services offered by Trip Mate.

Since 1961, we have been an industry pioneer and leader offering a wide variety of travel protection plans and unique services. We provide broad protection at competitive rates tailored to the specific needs of today’s traveler.

Services for Customers

All day, everyday, travelers are able to contact us by phone and online to report new claims or check the status of existing claims. When calling, customers find average hold times of less than one minute. Our representatives are always respectful of the customer’s needs and concerns and employ the highest ethical standards while handling each situation.

For the utmost in convenience, travelers may report claims and review their claim status of previously reported claims online, if they choose to do so. Online reporting provides our customers with greater flexibility in submitting their claim and obtaining the appropriate claim forms.

Manage Claims
We don’t just wait for the customer to call us, we take action. The First Call Customer Care initiative provides personal telephone contact to claimants when there is a problem or issue with their claim. We call the customer to discuss our concerns personally, both to inform them of the situation and gather any additional information which may help us resolve the problem.

Generali Global Assistance

  • Interpretation/Translation
  • Locating Lost or Stolen Items
  • Medical Monitoring
  • Medical and Dental Search and Referral
  • Emergency Medical Evacuation/Medically-Necessary Repatriation
  • Repatriation of Mortal Remains
  • Transportation after Stabilization
  • Visit by Family Member/Friend
  • Return of Dependent Children
  • Return of Traveling Companion
  • Pre-Trip Information
  • Interpretation/Translation
  • Legal Referral/Bail
  • Emergency Cash Advance
  • Delivery of foods and beverages
  • Event ticketing – sports, concerts, theater
  • Hotel accommodation assistance
  • Meet and greet services
  • Personalized shopping assistance
  • Restaurant reviews and reservations
  • Rental car reservations
  • Pet services locator