About Trip Mate

Superior customer service is as important to us as it is to you.

About Trip Mate

MH Ross, has been providing Peace of Mind with travel insurance products, since 1961.

Over the years our products and services have been sold under different brands, including Trip Mate – a leading travel insurance provider in the U.S. In 2019, Trip Mate was acquired by Generali Global Assistance (GGA). GGA is a division of the Europ Assistance Group (EA), a global leader in travel insurance and assistance services for more than 55 years. EA is part of the Generali Group, which remains one of the world’s largest insurers and is a Fortune Global 500 company. This structure provides us with strong financial backing and the global reach needed to continue developing and implementing innovative, custom, and market-leading travel protection products.

We are a people-first business and our company has operated with a We Care philosophy for over half a century. We promote these guiding principles across all entities within our organization to ensure our commitment to our customers remains at the forefront of everything we do.

We Care Core Values

  • Caring – We create proximity and empathy with our customers and our people.
  • Available – We allow our customers to reach us anywhere and whenever they need us.
  • Reliable – We deliver on our promises, don’t let our customers down and always find a solution.
  • Easy to Work With – We are simple and efficient to simplify our customers’ lives.

We value your business and promise to provide you and your customers with dedicated, expert service and competitive travel insurance solutions.

Our Commitment

We value your business and promise that we will always provide you with the integrity and service for which we are known.

Superior customer service is as important to us as it is to you. We promise to provide you with:

  • People Who Care – Our staff listens to what you have to say.
  • Prompt, responsive solutions – Our staff will answer your questions or solve your problems quickly.
  • Returned calls within 24 hours – If our phones are busy and you leave a message, we will call you back within 24 hours. Generally, most calls are returned same day.
  • Industry-leading plans – We provide you with coverage that is flexible, usable and affordable.

We sell insurance as authorized representatives of the insurance companies listed on our website. We are incorporated in the State of Kansas and domiciled in the state of Missouri. We are licensed in all states, as required by law.